I would like to take a moment to commend you and your staff for the exceptional job and superior customer service the Hilton Garden Inn/Regency Conference Center provided at an event our family recently hosted.
From the initial phone conversation with Michelle Jens, to blocking rooms with Terri Stanek, to Alex explaining how to operate the AV equipment, to our attentive and courteous servers Maria, Eduardo, and Krystal under Melody’s supervision, the entire experience was first-rate and helped to make the celebration extremely special for both our dad and all our guests. No detail was overlooked, and every team member was more than willing to assist – whether it was recording the moment of surprise on a camera phone, helping to figure out how to revive the projector from “sleep mode,” or preparing plates for the head table. We would not have been able to pull everything off without your incredible team.
More than a week later, our dad says he thinks about the party daily. That is a testament your team’s dedication and professionalism and the wonderful conference room space. We will, no doubt, come back any time we need to host a formal gathering and refer our friends and colleagues as well.
Ultimately, all we were expecting was a nice location to hold a surprise party for our father’s 70th birthday. We ended up with much more: a memorable, lasting experience he will treasure for the rest of his days. On behalf of my brother and sister-in-law, we cannot thank you enough for helping make it all possible.
John J.; January 2017
"This past Saturday night after much planning and anticipation, Gateway Regional Medical Center held its annual employee awards party. Thanks to the staff at the Regency Conference Center it was one of our best parties ever! From the very start working with Angela Dorris planning the layout, to Chef Art planning the menu, to Banquet Manager Melody overseeing logistics and service the night of the event, everything went off without one wrinkle. The staff at the Regency Conference Center are all extremely professional, and worked with me the entire time, even as I made tweaks to the set-up the day before the event. Every time I started a sentence with "Can we do this. . .?", their response was always "No problem". I'm writing this letter the Wednesday after the party, and for three days now as I walk the halls at work staff are still coming up to me raving about the facility, the staff and especially the food. Fantastic job and we couldn't be more pleased with your accommodations and venue."
Robin A.; January 2017
Gateway Regional Medical Center
"On behalf of the Illinois Chapter, American Academy of Pediatrics, a big thank you to the conference and banquet staff at the Regency Conference Center for helping us to accomplish another successful event! We sincerely appreciated all the hard work, flexibility, and hospitality from the entire conference staff. Especially on the day of the conference, the team demonstrated their exceptional customer service skills and readiness to work with us to solve any issues. We have worked with many conference centers across Illinois over the years, and can say with confidence that the Regency Conference Center is one of the most professional, organized, and accommodating groups in the state. We look forward to continuing to work with them in the future."
Elise G.; June 2016
"My name is Willie Mae Elery and on May 27, 2016 my husband and I celebrated our 50th Wedding Anniversary Celebration. The event was held at the Hilton Garden Inn Regency Center, O'Fallon, IL. The service that my family and I received was the best service that I've ever received from the many events that I've had in different locations. We were treated with so much love and respect and I felt the sincerity of their hearts. We had approximately one hundred and sixty-five individuals in attendance and everyone that I spoke with had nothing but positive comments about the service as well as the event. I highly recommend the Hilton Garden Inn for any event that you might plan to have. Contact Terri Stanek, (Sales Manager), 618-624-4499 Ext. 7575. I promise that you will not regret having your next event at the Hilton Garden Inn."
Willie Mae Elery; May 2016
“I have no complaints or criticism on our stay at the Hilton or Regency. Your staff is absolutely amazing!!! A lot of my guests said how wonderful everything was from the breakfast, to the comfy beds, to the wonderful staff members who were always happy to help, complimented our wedding, and always asked how things were and how our stay was. Not only were they so nice to my family….but ALL OF MY GUESTS were so pleased and impressed with their generosity!!! You work with wonderful people!!! Our wedding at the Regency and the Hilton was perfect!!! Thank you so much!!! Have a Wonderful Holiday Season and Thank You So Much for EVERYTHING!!!!! “
Allie & Scott Ravanesi; December 2014