Special Events & Weddings - FAQs

Are we permitted to bring in outside food or beverage?

We do not allow any outside food or beverage, with the exception of your wedding cake or for specific religious events.

How far in advance can I sign a contract?

We would be happy to discuss a contract one year prior to your selected date.

Do you require an advanced deposit?

Based on your specific event and anticipated revenue, 25% of the total anticipated revenue is due at the signing of the contract. This deposit is non-refundable, however it does go towards the final payment.

What is your payment policy?

25% of total anticipated revenue is paid upon the signing of the contract 50% paid 60 days prior to the date of event Full balance paid 72 hours prior to the date of event.  All payments must accompany a credit card as well to have on file, even if this is not the method of payment you select. Payments by check are due (2) weeks prior to event date.

What is your cancellation policy?

Anytime after Signing: 25% of total anticipated revenue More than 30 days, less than 60 days prior to arrival date: 50% of total anticipated revenue Less than 30 days prior to arrival date: 100% of total anticipated revenue.

Are there any additional charges?

We do require a 22% service charge (or the current service charge in effect on the day of the event pursuant to the applicable collective bargaining agreement) of the food and beverage, room rental and audio visual total, plus any applicable current state or local tax, will be added to your account. This service charge is not a gratuity and is the property of the conference center to cover discretionary costs of the event.

When do I need to provide a final guest count for my event?

In order to provide for all attendees, a guaranteed count will be needed 72 hours prior to your event. 

I do not see what I want on your wedding menus, do you offer other selections?

The sample menus offered are only a starting point to give you ideas. Your Sales Manager and the Executive Chef will be happy to customize menu selections to meet the needs of you and your guests.

Do you offer a tasting prior to the date of event?

Typically this is arranged around 3 months prior to the date of event, once a contract has been signed by both parties and a deposit has been received.

What are our options for a wedding ceremony?

The Piazza Garden area outside that overlooks a 6 acre lake highlighted with two fountains. It is the perfect location for an outdoor ceremony as well as a cocktail hour. There is an additional cost to host your wedding ceremony.

Who will be my main point of contact on the date of my event?

A member of our Catering Sales team will be your main point of contact. You will work with this individual from the time of signing the contract and through the evening of your event. The day of your event, we will have your Sales Manager, Banquet Manager and a Staff Banquet Lead on site for you.

Do you provide day of wedding coordination?

The Banquet Manager and Catering Manager will be happy to provide the following assistance:

  • Liaison with other vendors for set up and timing
  • Distribution of one wedding favor per person (must be previously assembled)
  • Distribution of items such as guest book and programs can be provided
  • Storing of items can be provided one day prior and up to two days following the event.

Any additional tasks may be performed for an additional labor fee. For more extensive planning and specific assistance, it is recommended that either a wedding coordinator be hired or a family member or bridal party member be assigned to these duties.

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